| Terms and Conditions |
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Contacting Us Email: Telephone: Post: How to Shop Shopping is easy at NTS – browse through our range of products and when you see an item you want to buy, simply add it to your basket. You can then either continue shopping for more items or proceed to checkout. At the checkout you will be required to enter your details and choose your method of payment - for online payments you will then be redirected to the relevant online payment processor with your transaction’s details already filled in. For offline payments, postal instructions will be displayed for you. A receipt for your order will be sent to you using the email address you supplied during the checkout process. This receipt will show your unique order reference, the items purchased and the total value of your order. If you wish to pay offline, the items you have selected will be reserved for you for 7 days, after which time your order will be cancelled. Payment and Delivery We accept credit and debit cards online through our secure Protx checkout or over the telephone, or alternatively you can pay through Paypal. We accept cheques and postal orders (made payable to ‘TreeHugger Mums Ltd' in UK Sterling only). Delivery Charges Postage and packing is charged at £2.95 to UK destinations for all orders. We are currently able to ship to UK, European and BFPO addresses - unfortunately we are unable to ship to the US or Canada. Returns Policy We are happy to refund or exchange goods if returned in their original condition, i.e. unused and unwashed in their original packaging, within one month of your order. Unwanted goods must be in a re-saleable new condition, we cannot refund or exchange used and/or washed goods, unless faulty. We may repair/replace used faulty goods as appropriate. We are not able to refund your return postage costs unless items are returned within the cooling off period as stated below, or the items are faulty when they arrive, in which case these should be returned for full refund or replacement under the Sale of Goods Act 1979. This does not affect your statutory rights. By law (Consumer Protection (Distance Selling) Regulations 2000) you have a seven working day cooling off period which starts when you receive your goods. If you wish to return any or all of your order, which must be unused and in their original condition and packaging, you must do so within 7 days of receipt of your goods, stating 'Contract Cancellation' as your reason for return. We will refund your item/s and the appropriate proportion of your original P&P charge, however you must pay for the cost of returning the item/s to us. You can find more information on the seven working day cooling-off period at http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm When returning goods you must include your invoice – kits returned without invoice will not be refunded or exchanged. You should obtain a certificate of postage, please ask at your local Post Office for advice. Customers wishing to return goods are solely responsible for the items in transit. Items lost on return will not be refunded so make sure that you obtain the correct amount of insurance so that in the event of a lost parcel you will be able to seek compensation. Whilst we aim to process returns as quickly as possible, this may take up to 3 weeks during busy periods. Privacy Policy We do not disclose any buyers information collected by ourselves either by email or given at the time of ordering to any third parties. This information is collected lawfully and in accordance with the Data Protection Act 1998. Cookies are used on this site, but only to keep track of the contents of your shopping cart. We may from time to time use your postal and/or email address details to send you further information which may be of interest to you. If you do not wish to receive this information please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with the subject line 'No Marketing'. Our full Privacy Policy can be accessed from the home page of the site, if you wish to contact us with regard to this policy, please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . The NTS Forum By posting in the NTS forum, you are deemed to have accepted the following rules. • Each member is allowed one login account. Registering with multiple accounts is not allowed. |