| Returns Policy |
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We are happy to refund or exchange goods if returned in their original condition, i.e. unused and unwashed in their original packaging, within one month of your order. Unwanted goods must be in a re-saleable new condition, we cannot refund or exchange used and/or washed goods, unless faulty. We may repair/replace used faulty goods as appropriate. We are not able to refund your return postage costs unless items are returned within the cooling off period as stated below, or the items are faulty when they arrive, in which case these should be returned for full refund or replacement under the Sale of Goods Act 1979. This does not affect your statutory rights. By law (Consumer Protection (Distance Selling) Regulations 2000) you have a seven working day cooling off period which starts when you receive your goods. If you wish to return any or all of your order, which must be unused and in their original condition and packaging, you must do so within 7 days of receipt of your goods, stating 'Contract Cancellation' as your reason for return. We will refund your item/s and the appropriate proportion of your original P&P charge, however you must pay for the cost of returning the item/s to us. You can find more information on the seven working day cooling-off period at http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm When returning goods you must include your invoice – kits returned without invoice will not be refunded or exchanged. You should obtain a certificate of postage, please ask at your local Post Office for advice. Customers wishing to return goods are solely responsible for the items in transit. Items lost on return will not be refunded so make sure that you obtain the correct amount of insurance so that in the event of a lost parcel you will be able to seek compensation. Whilst we aim to process returns as quickly as possible, this may take up to 3 weeks during busy periods.
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